Privacy Policy
Thought Labs respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our platform.
1. Introduction
Thought Labs, Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platforms, products, and related services (collectively, the "Services"). Please read this policy carefully. By using the Services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
Name and contact information (email address, phone number)
Company name and job title
Account credentials (username and password)
Billing and payment information
Communications you send to us (support requests, feedback, inquiries)
Automatically Collected Information
When you access our Services, we may automatically collect certain information, including:
Device information (browser type, operating system, device identifiers)
IP address and approximate location
Usage data (pages visited, features used, time spent on the Services)
Referring URLs and search terms
Cookies and similar tracking technologies
Data Processed Through the Services
In the course of using our AI-powered products and platforms, you may submit data for processing through the Services. We process this data solely to provide and improve the Services in accordance with our agreements with you. We do not use customer-submitted data to train AI models without explicit consent.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the Services
Process and fulfill your requests, including inquiries and account creation
Improve, personalize, and expand the Services
Communicate with you about updates, security alerts, and support
Analyze usage trends to enhance user experience
Detect, prevent, and address fraud, security issues, and technical problems
Comply with legal obligations and enforce our terms
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers: With third-party vendors who assist us in operating the Services (e.g., hosting, analytics, payment processing), subject to confidentiality obligations
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
Legal Requirements: When required by law, regulation, legal process, or governmental request
Protection of Rights: When necessary to protect our rights, safety, or property, or that of our users or the public
With Your Consent: With your explicit consent or at your direction
5. AI and Data Processing
Our Services leverage artificial intelligence to provide insights and functionality. When processing data through our AI systems, we implement safeguards to protect the confidentiality and integrity of your information. AI-generated outputs are derived from the inputs you provide and our proprietary models. We maintain strict data isolation between customers and do not use one customer's data to benefit another without explicit authorization.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interactions with the Services. Cookies are small data files stored on your device that help us improve the Services and your experience. You can control cookie preferences through your browser settings. Please note that disabling cookies may limit your ability to use certain features of the Services.
7. Data Security
We implement industry-standard technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
Access and receive a copy of your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict the processing of your information
Data portability (receive your data in a structured, machine-readable format)
Withdraw consent where processing is based on consent
Opt out of marketing communications
To exercise any of these rights, please contact us using the information provided below.
10. Children's Privacy
The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Thought Labs, Inc.
169 Madison Ave, Ste 15303
New York, NY
Email: hello@thethoughtlabs.ai